gainsight.comCustomer Success and Product Experience Software | Gainsight

70+ Sessions & Workshops. 125+ Speakers. Join us at Pulse in St. Louis, May 15-16! Learn more! Products Drive retention and expansion with the industry’s leading Customer Success platform. Learn More Improve user adoption with in-app engagements and meaningful product analytics. Learn More Give your customers a single hub for anytime, anywhere, self-service. Learn More Digitize onboarding and training with a Customer Education LMS. Learn More Leverage the power of Gainsight’s full platform Apps & Integrations Unleash the Power of AI Pricing Solutions By Use Case Digital Customer Success Scale effort and align teams using digital-led strategies. Healthcare Deliver proactive, preventative care that enables you to retain and grow your customer base. Start and Scale Fast Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks. Scale and Efficiency Deliver outcomes without adding headcount. Retention Predict churn and address risk. Expansion Identify and align on expansion opportunities. Product Adoption Proactively guide users to value. By Team Customer Success Empower and enable your CSMs. Product Create elegant product experiences. Customer Experience Identify trends across the customer journey. Revenue and Sales Drive a high performing renewals process. IT and Analytics Consolidate your Customer Data. Executives Align on customer health and opportunities. Community Teams Build a modern customer community. Customers Resources The Latest from Gainsight What’s new? From blogs to webinars, to guides and more. The Latest from Gainsight Resources Library Gainsight Blog Upcoming Events and Webinars On-Demand Webinars Gainsight Glossary Push to Production Gainsight Essentials Gainsight Essentials The Gainsight you know and love just got a whole lot easier. Start and scale with Gainsight - and go live in as little as two weeks! What are you waiting for? Check it Out By Topic We’ve got it all organized by Product, Customer Success, and Community. By Topic CS Ops Central Customer Success Teams Product Teams Pulse 2023 Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written. Check it Out Customer Resources Find the Gainsight community, certifications, and documentation. Customer Resources Customer Community Trainings & Certifications Product Support API & Developer Docs Gainsight Digital Hub Create a single destination for your customers to connect, share best practices, provide feedback, and build a stronger relationship with your product. Check it Out Industry Resources Find a job, discover Pulse, and learn what’s happening industry-wide. Industry Resources Customer Success Job Board Pulse Plus Pulse Conference Pulse Library Pulse 2023 Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written. Check it Out Essential Guides If it’s here, it’s essential knowledge on CS, PX, and community. Essential Guides Quarterly Business Reviews (QBRs) Customer Success Voice of the Customer Customer Success Management Customer Journey and Lifecycle Professional Services Success High Touch CS Management Company-wide Customer Success Recurring Revenue Channel Partner Success Reducing Churn Budgeting for Customer Success Product Analytics Customer Experience Product Management Metrics Company Who We Are Leadership Newsroom Partners Careers Impact Login Login to Gainsight CS Customer Success Software Login to Gainsight PX Product Experience Software Schedule a Demo Schedule a Demo Products Customer Success Product Experience Customer Communities Customer Education Platform Leverage the power of Gainsight’s full platform Apps & Integrations Unleash the Power of AI Pricing Solutions By Use Case Digital Customer Success Healthcare Start and Scale Fast Scale and Efficiency Retention Expansion Product Adoption By Team Customer Success Product Customer Experience Revenue and Sales IT and Analytics Executives Community Teams Customers Resources The Latest from Gainsight Resource Library Gainsight Blog Upcoming Events and Webinars On-Demand Webinars Glossary Push to Production Gainsight Essentials By Topic CS Ops Central Customer Success Teams Product Teams Customer Resources Customer Community Training & Certifications Product Support API & Developer Docs Industry Resources CS Ops Central Customer Success Job Board Pulse Plus Pulse Conference Pulse Library Gainsight Essential Guides Quarterly Business Reviews (QBRs) Customer Success Voice of the Customer Customer Success Management Customer Journey and Lifecycle Professional Services Success High Touch Customer Success Management Company-wide Customer Success Recurring Revenue Channel Partner Success Product-Driven Customer Success Churn Budgeting for Customer Success Product Analytics Customer Experience Business Metrics Choosing a Customer Success Solution Product Management Metrics Company Who We Are Leadership Newsroom Partners Careers Impact Login Login to Gainsight CS Login to Gainsight PX Gainsight Is Your New AI -Backed Superpower Drive efficient growth and deliver a world-class customer journey from end-to-end. Schedule A Demo Today! The Complete Customer Success Platform Is Here A fast and simple way to launch, scale teams, and deliver awesome customer experiences. Customer Success Drive retention and expansion at scale with 360 customer views and automated best practices. Check It Out Product Experience Improve user adoption with in-app engagements and meaningful product analytics. Check It Out Customer Communities Give your customers a single hub for anytime, anywhere, self-service. Check It Out Customer Education Digitize customer onboarding and training with on-demand education. Check It Out Crafting Tomorrow’s Customer Journeys with the Power of Human-First AI At Gainsight, we’re committed to infusing every aspect of our products with Human-First AI. Our cutting-edge AI technology transforms how you deliver customer success, empowering you to concentrate on what truly matters while orchestrating intelligent, tailored interactions with your customers on a scale like never before. Revolutionize Your Business with Human-First AI Gainsight’s industry-leading AI propels organizations to new heights in growth and customer success. Our approach integrates advanced AI with human insight to deliver unparalleled results. AI-Enhanced Customer Interactions AI-Fueled Growth Strategies AI-Crafted Personalization AI-Accelerated Data Insights Explore Gainsight AI Getting started or needing to scale? We’ve got you covered. Check Out Our Customer Stories 2700% Increase in NPS Responses We adopted Gainsight CS to manage the entire onboarding process, manage risk, and get more sophisticated about the health of our dealerships.” Melissa Terrell EVP of Operations Check It Out 3900% Increase in NPS Response Rate Gainsight PX was revolutionary for us. As a SaaS tool, NPS is very important for us. But prior to adding PX, we were getting maybe 150 NPS responses a quarter.” Neil James Chief Operating Officer Check It Out 50% Increase In Productivity Per CSM I can finally engineer for CS and not just rely on soft skills about how we should handle customers.” Anna Tighe Director, Customer Success Check It Out 25% Increase In Healthy Customers We’re working to build customer journeys with digital touch points so that our CSMs can devote more time to our ‘white glove’ customers.” Monica Perez Head of Customer Success Check It Out Ten-fold increase in engagement Gainsight helped us take a different approach to onboarding. We can now observe customers through a lens that tells us what they are trying to accomplish with our products.” Manish Devgan Senior Vice President of IoT and Analytics Products Check It Out The Undisputed Champion of the Category...