gainsight.comGainsight: The Customer Success Company | Customer Success Software

Schedule a Demo | LOGIN Login to Gainsight CS Customer Success Software Login to Gainsight PX Product Experience Software Schedule a Demo Products Pricing Solutions Customers Resources Partners Company Products Customer Success Product Experience Customer Experience Revenue Optimization Gainsight Platform Pricing Solutions Customers Resources Partners Company Applications Insights Feedback Engagement Collaboration Outcomes Customer Success Platform Gainsight PX Integrations Security -- Products Customer Success Deliver the outcomes your customers desire. Find Out More > -- Product Experience Build products your customers love. Find Out More > -- Customer Experience Drive superior customer experiences. Find Out More > -- Revenue Optimization Grow by expanding happy, successful customers. Find Out More > -- Gainsight Customer Cloud Drive retention and growth with Gainsight's Customer Cloud. Platform Gainsight Platform Connect and centralize your customer data. Integrations Native integrations and pre-built connectors to further empower your Customer Success goals. Sightline Discover more complementary solutions in the first complete Customer Success ecosystem. By Business Challenge Scale and Efficiency Deliver outcomes without adding headcount. Retention Predict churn and address risk. Expansion Identify and align on expansion opportunities. Customer Experience Align and improve CX at scale. Visibility Get a complete picture of customer health. Product Adoption Proactively guide users to value. By Industry Healthcare Deliver proactive, preventative care that enables you to retain and grow your customer base. Education Manage learner's experience, and deliver educational outcomes. Security Demonstrate value, manage your customers' experience, and deliver on your SLA commitments. By Role Customer Success Teams Empower and enable your CSMs. Product Experience Teams Create elegant product experiences. Customer Experience Teams Identify trends across the customer journey. Revenue Teams Drive a high performing renewals process. IT and Analytics Teams Consolidate your Customer Data. Executives Align on customer heath and opportunities. Resources Blogs & Downloads Webinars Podcasts GameChanger VIP Events Pulse Job Board Customer Resources Gainsight University Documentation Community Developers Horizon Experience Partners Find a Partner Become a Partner Partner Log In Success for All About Leadership Philanthropy Press Releases We're Hiring! Prevent churn today. Protect your business for tomorrow. There’s never been a more critical time to put your customers at the heart of your business. Reduce churn. Increase visibility. Improve product adoption. Drive expansions. If not now, when? IDENTIFY AND MITIGATE CHURN SCHEDULE A DEMO! ENGAGE AND ANALYZE USERS TRY PX FOR 30 DAYS! See Gainsight in Action! VISIT THE DEMO CENTER Learn more about Gainsight Horizon TRUSTED BY THE WORLD’S LEADING CUSTOMER SUCCESS AND PRODUCT TEAMS Article Best Practices , Product Experience How to Provide a High-Touch Product Experience While Social Distancing With the global shift to remote work, our customers have experienced a 50% increase in Monthly Active Users. All of us are spending more time in our March 30, 2020 Webinar Best Practices Managing Churn During COVID-19: A Conversation with Bessemer As SaaS leaders tackle the unexpected management implications of COVID-19, there has never been a better time to double down on retention 1744 Registered Article Best Practices , Customer Success at Scale , Gainsight on Gainsight 5 Tips To Do More With Less In Customer Success During Covid-19 If you’ve been following customer success blogs recently, a lot has been said and written about how to communicate better and consistently in March 31, 2020 MORE COVID RESOURCES Lead Your World in Customer Success We've actually been able to quadruple the amount of customers that we reach in our lower tier. Nicole Richards, Director, Global Client Services We wanted to have a early warning system. Gainsight was able to prop us up and it's never let us down. Andrew Cummins, Customer Experience Manager We were able to use Gainsight Reporting and Calls-to-Action to drive up our on-time renewal rate 10 percentage points. Paul Liebman, Head of Global Customer Success By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive. Roelf Kuitse, Manager, Customer Success Organization We've seen double digit increases in renewal rates and expansion rates when we've applied Customer Success. Gainsight has been a key lever to drive those business outcomes for Cisco. Ed Daly, Sr Director, Global Customer Success Heather Hansen CareerBuilder Our business is very complex with lots of products, and even in that scenario, Gainsight has proved to be a great tool to help our CSMs have a holistic view of their customers and track their interactions. I'm not sure there's a situation where I wouldn't recommend it. On top of that, the support team and our CSM truly treat us like their only customer. Howard Tarnoff Ceridian We are all about Advocacy and providing Successful Customers with a podium and a microphone to tell their stories and with Gainsight we now have our fingers on the "PULSE" of our customers. We can ensure that customers get the right attention at the right time. Without Gainsight it was not possible to preemptively support customer health. Lauren Denault DemandForce [Gainsight]'s been one of the best decisions we've made. Our team is now contacting customers exactly when they need proactive love rather than after they've asked for help, and our first copilot email has convinced a huge number of customers to turn on critical features with the click of one button. Greg McGlaughlin AppNexus We recently became Gainsight customers and have had a tremendously positive experience with the company and with the system. The act of getting Gainsight up and running at our company has been so smooth and successful, it has greatly exceeded my expectations and serves as a model for how we should roll-out all of our programs. Need more proof? You got it! Vet Gainsight with hundreds of reviews on these trusted, third-party sites. AppExchange G2 Crowd TrustRadius Our Customers Get Results From impressive retention gains to massive time savings, our customers are achieving measurable results. See how our customers are using Gainsight to make their customers more successful. View Customer Stories The Buyer’s Guide to Customer Success Solutions Evaluating and purchasing a Customer Success solution can be… complicated. We've made it easy to make sure you don't miss anything with our platform-agnostic guide. Download Guide Now See All Resources See how Gainsight can make your customers more successful. Schedule a demo of our software platform today! Schedule A Demo Resources Articles Webinars Downloads See All Content Article Product Experience , Product-led Growth Team Sport: Adobe’s Approach to In-Product Guides Image Team Sport: Adobe’s Approach to In-Product Guides Key Learnings and Successes with Gainsight’s PX & Adobe’s Audience Manager Have you ever heard the saying, “There is no ‘I’ in team?” Companies with well-built solutions are discovering when they partner with equally good and complementary products; the results are outstanding. That happened when Adobe’s top-performing Product Adoption Team combined efforts using their Audience Manager with Gainsight’s PX solution. The synthesis delivered a powerful outcome. Recently, Jackie Chevallier, Senior Product Manager for Adobe Audience Manager, and Connor Hatfield, Senior Customer Marketing Adoption Specialist at Adobe, sat with Gainsight’s Harshi Banka, Customer Success Director, Gainsight PX Team. They discussed how they partner closely with their teammates and create in-product guides that make product adoption successful. They also spoke about what insights they gathered from cu...